Terms & Conditions

  • Terms & Conditions listed on Guguu applies to all its customers. By making a purchase you understand and accept to agree to our T & C. Please read the Terms & conditions carefully as these constitute the basis of our agreement with you for sales.
  • All our prices are inclusive of GST and are displayed in AUD.
  • Guguu reserves the right to cancel or void any order if the pricing, description, images have been incorrectly listed on the website.
  • Guguu reserves the right to change the prices of the product without giving any notice.
  • Refunds will be paid via PayPal or direct credit to your account minus postage and handling fee.
  • Please be advised that we endeavour to show the true image and colour of the product displayed on our website however, the original colour or appearance of the product may vary slightly from its displayed image due to the screen resolution of your computer screen or the technology used in taking photos. Guguu will not honour any refunds due to this.
  • Guguu is not liable for any damage or injury caused due to incorrect use or mishandling of any of its product by the customer.
  • Whilst Guguu tries it's best to ensure that the information given on the website is complete, accurate and current, yet, we do not guarantee that the information is complete, accurate or current and we take no responsibility for any errors or omissions of any kind on the website content.
  • Guguu reserves the right to change the Terms and Conditions of this website at any time.

Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.


How much is shipping?

This depends on the product ordered, the total weight, and where we're shipping to.  Our standard shipping cost is $9.95 unless you order a large amount of weight.  On FREE promotional items shipping starts at $10.95 as we are shipping from our different warehouses overseas.

Do you ship internationally?

We currently do not offer international shipping.  This is something that will be available in the near future.

How do I track my package?

You can check on the status of your order at any time by emailing the customer support desk at guguustore@gmail.com

How long does it take for an order to arrive?

Delivery can vary and take 3-4 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from Australia. These items ship via standard post and all have tracking numbers.

If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.